Quality is our Standard
Surus Solutions is dedicated to providing top-notch licensed service representatives for Insurance Agencies across the USA. Our tailored solutions ensures compliance, Quality, and a dedicated licensed Team member. Let us elevate your office's productivity and efficiency. It's time to get SURUS!
​
​
​
​
Our Services
Task-Force Agent
Your frontline support when your team needs immediate backup. Designed to handle service overflow and high-volume demands, TFA step in seamlessly to manage up to 30 service tasks, whether simple or complex. From maintaining workflow continuity to relieving pressure during peak periods, our TFA Agents help keep your operation running smoothly.
T.F.A.
S.O.D.A.
Surus On-Demand Agent
This service provides flexible, hourly support exactly when you need it. Designed for adaptability, SODA Agents handle incoming calls and both simple and complex service requests, seamlessly filling gaps in coverage or capacity. Whether you need short-term assistance or targeted support during busy periods, SODA delivers reliable help.​
S.A.M.
Surus Agent Manager
The SAM combines the strength of the Task-Force Agent and the flexibility of SODA into a full-time leadership support role. SAMs provide consistent oversight while actively supporting both the agent and the team with daily operations, service tasks, and workflow management. For continuity and stability, SAM ensures your office stays organized, supported, and running smoothly.
Training Options
T-3
Sales Pivot Training
Why pay a full dollar and get half the service? Surus thrives on quality service. From the first touch to the last Surus is on it. As the liaison for the client and back office operations Surus is the bridge.
T-1
MODification Training
Surus has been in Ohio working with the MOD system since MOD rolled out! All Surus representatives are abreast on Modification transitions and train weekly on MOD updates. If you need MOD training, let us know
T-2
Policy Center Training
Policy Center makes agency life run smoother with automatic policy changes and policy updates. Surus is now able to use follow up time to pivot and build deeper relationships with policy holders. Schedule training today
Minimize your Risk
Don't risk your Agency with sub-par service. We specialize in delivering the BEST remote staffing solutions specifically designed for your Agency. Our focus is on providing customized service packages, retention focus, and a proactive approach to meet the unique staffing needs of your office.
Our Standards
Service with Compliance
Guidelines and Office Culture
We ensure Agency compliance and deliver professionalism through our dedicated licensed Team member. Our tailored staffing solutions are designed to reduce overhead costs and enhance productivity for our clients.
First On the Phone
Proactive Approach
Surus is always "First on the Phones" and focuses on retention with an adaptable approach to meet the staffing needs of our clients. Our comprehensive solutions are aimed at strengthening the workforce and ensuring long-term success.
Personal Connection with Policy Holders
Loyalty that Matters
Surus builds Trust and Loyalty with customers by being diligent. Loyal clients aren't just satisfied—they’re the foundation of sustainable growth. We prioritize every relationship because we know loyalty drives long-term value
Training Program
Changes/ Updates
Surus Solutions, Inc. provides a convenient calendar for scheduling training sessions tailored for each State and offices. Our aim is to streamline the training process and ensure easy access to essential skill development opportunities. All material is current and sessions are open to all Surus representatives in the US.